Client must obtain an RMA# prior to sending the merchandise back. A returned package shipped to us without an RMA# will be refused. All returns must be adequately packed and DOUBLE boxed. All original packaging materials and product box, must be present at time of the return. S&H is not refundable unless shipment did not meet the guaranteed schedule for AIR shipments. Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product. No returns can be made after 21 Days. Unopened returns are subject to a 20%-25% restocking fee or a 10%-15% exchange fee, depending on item condition. A minimum processing fee of $10 per return is imposed if the shipping and restocking fees fall under $10. An additional charge of $5 will be added to returns that were shipped FREE. Certain products include an unconditional 60days Money-Back Guarantee and should be returned directly to the manufacturer. Open Retail packages can only be returned to the manufacturer, Gemini will not accept back open retail packages. All OEM products, consumables, print heads and certain software titles can not be returned and are therefore non-refundable. Special order items, and special build-to-order items are non returnable. All rebates are the sole responsibility of the manufacturer. At our discretion, we reserve the right to deny a return should we determine the product has been tampered with or missing components.